Salesforce Certified Associate Practice Exam

How do you enable the Lightning Knowledge Setup in Salesforce?

1. By navigating to the Knowledge Settings and checking the required box

2. By contacting Salesforce support for activation

3. By customizing the user interface settings in Setup

4. By creating a new Knowledge Base record

The correct answer is: By navigating to the Knowledge Settings and checking the required box

Enabling Lightning Knowledge in Salesforce is achieved by navigating to the Knowledge Settings within the platform and checking the necessary box. This step activates Lightning Knowledge, allowing users to utilize its capabilities more effectively. The process involves accessing the setup menu, looking for the Knowledge Settings, and making the appropriate adjustments to ensure that Lightning Knowledge features are available. This option highlights the self-service nature of Salesforce, where administrators can implement changes directly without needing to rely on external support. Other choices involve actions that do not directly lead to enabling the feature. For instance, contacting Salesforce support may be necessary in other scenarios but is not the required action for activation. Similarly, customizing user interface settings or creating a new Knowledge Base record does not facilitate the enablement of Lightning Knowledge; these actions pertain to configuration and content management rather than activation. Therefore, the correct option not only describes the required steps but also emphasizes the straightforward process built into Salesforce for administrators.