Salesforce Certified Associate Practice Exam

How does Salesforce Global Search enhance the search process for users?

1. By limiting results to exact matches only

2. By allowing the use of wildcards and operators

3. By eliminating past records from search results

4. By customizing profiles to enhance search capabilities

The correct answer is: By allowing the use of wildcards and operators

Salesforce Global Search significantly enhances the search process for users by allowing the use of wildcards and operators. This functionality broadens the search capabilities, enabling users to enter partial terms or phrases, making it easier to find records that may not exactly match the input. For instance, if a user searches for "cust*", the system will return results that include various terms starting with "cust," such as "customer," "custodian," or "custody." This flexibility helps improve efficiency and accuracy in locating records across Salesforce's extensive dataset. Additionally, combining different operators can help refine searches further, making it possible to filter results based on specific criteria. In contrast, restricting search results to exact matches, removing past records, or customizing profiles would limit the user’s ability to access diverse information based on their queries. These alternatives do not offer the advantageous search enhancement offered by the ability to utilize wildcards and operators.