Salesforce Certified Associate Practice Exam

What is one of the advantages of freezing a user instead of deleting them in Salesforce?

1. It allows immediate reactivation of the user

2. It helps in managing client info securely

3. It permanently removes user data

4. It automatically assigns a new role to the user

The correct answer is: It helps in managing client info securely

Freezing a user in Salesforce has several advantages, one of which is the ability to immediately reactivate the user if necessary. When a user is frozen, their login access is disabled, which helps ensure that they cannot access sensitive data or perform any operations in the system. However, all their information, including settings, role assignments, and associated records, remains intact. This functionality is particularly beneficial in scenarios where a temporary break from user activity is needed, such as a leave of absence or during an employee transition. When the need arises, the administrator can easily reactivate the user account without losing any of the historical data or configurations associated with that user. In contrast, deleting a user would result in the permanent loss of all associated data and records, complicating any potential future need to restore the user's previous settings or data. Thus, freezing provides a flexible and efficient way to manage user access while ensuring that all historical context around the user remains available.