Salesforce Certified Associate Practice Exam

What is the main purpose of the Lightning Knowledge Setup feature?

1. To create user accounts for customer support

2. To establish a knowledge base for internal teams

3. To manage user permissions and roles

4. To update external financial records

The correct answer is: To establish a knowledge base for internal teams

The main purpose of the Lightning Knowledge Setup feature is to establish a knowledge base for internal teams. This functionality allows organizations to create, manage, and share articles that contain valuable information, best practices, and solutions to common questions or issues encountered by staff. By centralizing this information, internal teams can enhance collaboration and improve efficiency in problem-solving, customer service, and knowledge sharing. This setup is crucial for maintaining an effective support structure, ensuring that employees have quick access to the information they need to assist customers or resolve issues. In contrast, choices such as creating user accounts for customer support focus more on managing user access rather than building knowledge content. Managing user permissions and roles pertains to security and access control rather than knowledge management. Updating external financial records is unrelated to knowledge management processes and instead deals with financial accounting and reporting systems. Thus, the best answer reflects the purpose of facilitating internal knowledge management through Lightning Knowledge.