What method can be used to expand search results when using Salesforce Global Search?

Using a wildcard character is an effective method to expand search results in Salesforce Global Search. Wildcards allow users to substitute characters within search terms, enabling a broader search. For instance, if a user searches for "prod*", they will retrieve results that include words like "product," "production," and "productive," effectively increasing the number of relevant records returned.

The use of wildcard characters is particularly beneficial in situations where users may not know the exact spelling of a term or when there are multiple variations of a word. This capability enhances the search experience by capturing a wider array of results that still align with the user's intent but might not be explicitly mentioned in the search query.

Other options, such as using the AND operator, tend to narrow down search results by requiring that all specified terms must be present in the results. Excluding terms also restricts the search, making it less inclusive. Restricting to a single object type further limits the scope of the search, potentially causing users to miss out on valuable information that could reside in multiple object types. In contrast, the wildcard character method empowers users to uncover a broader set of results that may otherwise be overlooked.